Hybrid work and remote work is no longer a trend – it’s a reality. With technological advances and the shifting dynamics of work in the wake of global challenges, a growing number of employees in the public sector, including the Federal Government of Canada, are working remotely. This shift has brought many benefits, from increased flexibility to reduced operational costs. However, it has also presented a challenge: building and maintaining rapport with remote teams. This is more than just a feel-good initiative. Building rapport is crucial for maximizing team productivity, ensuring employee well-being, and improving retention rates.
Why is Rapport Building So Important?
- Boosts Team Morale and Productivity When team members feel connected, they are more likely to be engaged, motivated, and productive. A sense of belonging can drive individuals to go above and beyond, not just for personal success but for the collective good.
- Fosters Open Communication Rapport facilitates open communication. When team members trust and respect each other, they are more likely to share insights, voice concerns, and collaborate effectively. This ensures problems are addressed promptly and innovative ideas are brought to the table.
- Enhances Employee Well-being Remote work can sometimes lead to feelings of isolation or disconnection. Regularly connecting with teammates and feeling valued can significantly reduce these feelings, leading to greater mental and emotional well-being.
- Improves Retention Building strong connections is vital for retention. Employees are more likely to stay with an organization where they feel heard, valued, and connected to their peers and superiors.
Strategies for Building Rapport with Remote Teams
- Regular Check-ins and One-on-ones Incorporate regular team check-ins and individual one-on-ones into the routine. This not only keeps everyone on track but also shows team members that their well-being and progress are valued.
- Share your interests: Are you watching the latest show on one of the streaming channels? Big sports fan? Attending an event in the region? These are all things you can bring up to your team to humanize yourself and find some commonalities.
- Use Video Conferencing Whenever possible, use video calls, if you’re a Government leader – Teams is already well utilized… Seeing each other, even virtually, can create a stronger connection than voice alone.
- Celebrate Milestones and Achievements Recognize birthdays, work anniversaries, and other personal milestones. Similarly, celebrate team achievements and successes. This reinforces the feeling of being part of a united, appreciative team.
- Provide Training on Remote Work Best Practices Equip your teams with the tools and knowledge they need to work effectively from a distance. This includes training on communication tools, time management techniques, and strategies to stay connected.
- Encourage Feedback and Continuous Improvement Foster an environment where team members feel comfortable providing feedback on remote work processes. This allows for continuous improvement and shows employees that their input is valued.
Looking Ahead
The Federal Government of Canada has an opportunity, not just to adapt to the remote work trend but to excel in it. By recognizing the importance of rapport building and implementing the strategies to do so, we can ensure a motivated, connected, and retained workforce. As we move forward, let’s prioritize the human aspect of our remote teams, ensuring that distance does not translate into detachment. Building and nurturing these connections will be the cornerstone of our continued success in the digital age.
Dan Julien's Musings 